立即提出取消申請
請儘快於該筆訂單的「賣家和顧客訂單通訊」中留下「希望取消此筆訂單」的訊息。客服將確認訂單是否仍可取消。
ORDER & RETURN GUIDE
訂單取消與退換貨政策
需要取消訂單，或收到商品後想申請退貨嗎？請先依訂單目前的處理狀態，查看適用的申請方式與注意事項。
重要提醒
我們遵循產品鑑賞期規定，提供「7 天免運費退貨」服務（限國內訂單）。惟基於衛生與商品特性，尤其是技術性攀登器材之安全性，部分商品不接受退換貨，請於下單前詳閱規定。國際訂單不提供退貨服務。
01 / CANCEL ORDER
如何取消訂單？
先確認訂單狀態，再提出申請
顧客目前無法自行取消訂單
請透過「賣家和顧客訂單通訊」或官網客服訊息提出申請，由客服人員依訂單處理狀態協助確認。
由客服確認是否能攔截
訂單進入理貨或發貨流程後，可能無法直接取消，請以客服實際確認結果為準。
改依退貨流程辦理
若訂單已發貨，請依下方退貨條件與流程申請。國際訂單不提供退貨服務。
02 / EXCLUSIONS
不接受退換貨的商品與情境
下單前請先確認商品性質
技術性攀登產品
包括安全吊帶、冰爪、繩索、勾環、確保器、滑輪等。售出後除瑕疵外，基於生命安全考量，恕不接受退換。
衛生與消耗性商品
食品、瓦斯燃料、墨鏡、爐頭、貼身衛生商品（內衣褲、襪子、緊身褲、護具）及接觸皮膚之商品（睡袋、枕頭等一經拆封），恕不退換。
帳篷類產品
試搭過之帳篷已無法恢復全新狀態，恕不接受退換。
非全新狀態商品
已使用、包裝破損、服飾經水洗或污損、鞋類商品落地磨損。
附件不齊
退回商品須包含本體、配件、贈品、保證書及原廠包裝。若有缺件將影響退貨權益。
逾期與異常
超過 7 天鑑賞期，或多次無理由退貨或未取貨者，本公司保留拒絕出貨權利。
03 / RETURN PROCESS
退貨流程
須於收到商品後 7 天內提出
登入會員帳戶
前往官方購物網站登入。
進入訂單頁面
找到需要退貨的訂單。
提交退貨需求
於「賣家和顧客訂單通訊」留言，我們將由專人協助處理。
安排退貨物流
可選擇 7-ELEVEN 退貨便、宅配取貨，或親洽門市退貨。
完成退款
商品檢查符合條件後，款項將退回原支付方式。
04 / PACKAGING
退貨包裝注意
請保護商品與原廠包裝
商品包裝要求
- 寄回商品須以額外包裝覆蓋至無法辨識內容物的程度。
- 禁止使用透明包裝，避免內容物可見。
- 請勿將貨運單直接貼於鞋盒或原廠包裝上。
- 若商品原廠包裝（如鞋盒）受損，將扣除 20% 作為商品包裝損壞費用。
05 / 7-ELEVEN RETURN
7-ELEVEN 退貨便／ibon 操作說明
請先取得客服提供的退貨代碼
推薦最快
首頁直接選「代碼輸入」
看到「123 代碼輸入」時，直接從這裡進入最快。
代碼輸入
輸入退貨代碼
列印單據
備用路徑
找不到「代碼輸入」時
依照 ibon 功能選單進入退貨服務。
購物／寄貨
交貨便
退貨
輸入代碼
列印單據
列印後
請從事務機取出「交貨便服務單」，持單據與包裝完整的退貨商品至門市櫃檯，並依服務單及門市人員指示完成後續作業。
實際畫面可能因門市 ibon 設備版本略有差異，請依現場顯示為準。
備用路徑畫面參考
還是不確定該怎麼處理？
客服時間：週一至週五 09:30–17:50（國定假日休息）
電話：06-2678830 Email：ec@outdoorman.co
ORDER & RETURN GUIDE
Order Cancellation, Return & Exchange Policy
Need to cancel an order or return an item after delivery? Check the current status of your order first, then follow the request method and notes that apply.
Important Notice
In accordance with applicable consumer protection rules, we offer free return shipping during the 7-day cooling-off period for domestic orders. However, due to hygiene concerns and product-specific characteristics—especially the safety requirements of technical climbing equipment—certain items are not eligible for return or exchange. Please review the policy before placing your order. International orders are not eligible for returns.
01 / CANCEL ORDER
How do I cancel an order?
Check the order status before submitting a request
Customers cannot currently cancel orders themselves
Please submit a request through the “Shop and Customer Comments” section or by messaging our website customer service team. Our team will review the current order status and advise you on the next step.
Submit your cancellation request promptly
Open the order and leave “I would like to cancel this order” in the “Shop and Customer Comments” section as soon as possible. Our team will review whether cancellation is still possible.
Our team will confirm whether shipment can be intercepted
Once an order enters the picking or shipping process, it may no longer be possible to cancel it directly. Please refer to the final confirmation from our customer service team.
Follow the return process instead
If the order has already shipped, please follow the return conditions and process below. International orders are not eligible for returns.
Method 1
Leave a message in “Shop and Customer Comments”
Open the order you wish to cancel and leave “I would like to cancel this order” in the “Shop and Customer Comments” section. You do not need to provide the order number or your personal details again.
Go to My AccountMethod 2
Contact Website Customer Service
Please provide your order number, purchaser name, and contact phone number, and state that you would like to cancel the order.
Message Customer ServiceBoth methods require review: Submitting a request does not mean the order has been canceled. Our team must review the order status and confirm whether shipment can still be intercepted. The result stated in their reply is final.
02 / EXCLUSIONS
Items and situations not eligible for return or exchange
Please check the product type before ordering
Technical Climbing Equipment
This includes harnesses, crampons, ropes, carabiners, belay devices, pulleys, and similar equipment. Except in the case of a product defect, returns or exchanges are not accepted after sale due to safety considerations.
Hygiene-Sensitive and Consumable Items
Food, fuel canisters, sunglasses, camp stoves, intimate hygiene items (underwear, socks, tights, and protective supports), and skin-contact items (such as sleeping bags and pillows once opened) are not eligible for return or exchange.
Tents
A tent that has been pitched cannot be restored to brand-new condition and is not eligible for return or exchange.
Items No Longer in Brand-New Condition
This includes used items, damaged packaging, washed or stained apparel, and footwear worn outdoors or showing sole wear.
Incomplete Returns
Returned items must include the product, all accessories, free gifts, warranty card, and original packaging. Missing items may affect return eligibility.
Late or Irregular Returns
For requests submitted after the 7-day cooling-off period, repeated returns without valid reason, or repeated failure to collect orders, we reserve the right to decline future orders.
03 / RETURN PROCESS
Return Process
Submit your request within 7 days of receiving the item
Sign In
Sign in to your account on our official online store.
Open Your Order
Find the order containing the item you wish to return.
Submit a Return Request
Leave a message in the “Shop and Customer Comments” section, and our team will assist you.
Arrange Return Shipping
Choose 7-ELEVEN Return Service, courier pickup, or an in-store return.
Receive Your Refund
Once the item passes inspection, the refund will be issued to your original payment method.
04 / PACKAGING
Return Packing Guidelines
Protect both the item and its original packaging
Packing Requirements
- Place the returned item inside an additional shipping box or opaque outer packaging so the contents cannot be identified.
- Do not use transparent packaging, so the contents are not visible.
- Do not attach the shipping label directly to a shoe box or the original product packaging.
- If the product’s original packaging (such as a shoe box) is damaged, 20% will be deducted as a packaging damage fee.
05 / 7-ELEVEN RETURN
7-ELEVEN Return Service / ibon Guide
Obtain a return code from customer service first
Recommended / Fastest
Select “Code Entry” (代碼輸入) on the home screen
If you see “123 Code Entry” (123 代碼輸入), this is the quickest route.
Code Entry
(代碼輸入) Enter Return Code Print the Slip
(代碼輸入) Enter Return Code Print the Slip
Alternate Route
If you cannot find “Code Entry” (代碼輸入)
Use the ibon service menu to access the return function.
Shopping / Shipping
(購物／寄貨) ibon Delivery
(交貨便) Return
(退貨) Enter Code Print the Slip
(購物／寄貨) ibon Delivery
(交貨便) Return
(退貨) Enter Code Print the Slip
After Printing
Collect the ibon Delivery Service Slip (交貨便服務單) from the printer. Bring the slip and your securely packed return item to the store counter, then follow the instructions on the slip and from the store staff.
The screen may vary slightly depending on the ibon device or software version. Follow the options shown at the store.
Alternate Route: Screen Reference
Still not sure what to do?
Customer service hours: Monday–Friday, 09:30–17:50 (closed on national holidays)
Phone: 06-2678830 Email: ec@outdoorman.co
