Order Acceptance

We reserve the right to accept or decline any order. If we are unable to accept your order due to stock discrepancies, parcel size restrictions, system errors, or similar circumstances, we will contact you by phone, email, or a message through our website. You may choose to replace the affected item or request a refund.

Combining Orders

For efficient order processing and shipping, please place all items in a single order. If you place separate orders, we cannot combine payments across separate orders, and separate orders cannot be shipped together. Please review your cart carefully before checkout.

Price & Promotion Synchronization

Product prices and promotional discounts on the OUTDOOR MAN official online store are synchronized with those at our physical stores in Taiwan. This policy does not apply to non-authorized third-party platforms, such as Shopee and Momo.

Reward Points & Store Credit

• Reward Points: 1 point = NT$1. Reward Points are accumulated and synchronized across all official sales channels, remain valid indefinitely, and may be applied without a redemption limit.
• Store Credit: Store Credit is valid only until the stated expiration date. It may cover up to 25% of the total value of a single order.
• Reward Points and Store Credit cannot be transferred or redeemed for cash, and no change will be given. When an item is returned, the Reward Points originally awarded for that purchase will be deducted; any Store Credit used will not be reissued.

Shipping Delays

Shipping may be delayed by incomplete recipient information, system maintenance, supplier restocking, inventory transfers, natural disasters, or other unforeseen circumstances. Thank you for your understanding.

Incorrect Recipient Information

If a parcel is returned because the recipient information is incorrect or no one is available to receive it, the recipient must pay an additional shipping fee before the parcel can be resent.

Delivery Time Risks

The delivery time shown at checkout is an estimate. Actual delivery timing depends on local carrier operations and cannot be guaranteed. Customers placing time-sensitive orders, including orders for gifts or travel, assume the risk of delivery delays.

Customs Duties & Restrictions

International orders may be subject to customs duties or import taxes in the destination country or region. These charges are the buyer’s responsibility. We reserve the right to cancel any order that cannot be fulfilled due to the laws or regulations of the destination country or region.

Overseas After-Sales Policy

Due to the complexity of international shipping, returns and exchanges are not available for overseas orders. If a parcel remains unclaimed or unresolved at an overseas warehouse for more than 30 days due to circumstances attributable to the customer, it will be treated as abandoned and disposed of.