We accept cancellation requests for orders that have not yet been shipped. Since order cancellation involves logistics, payments, and invoicing, all requests must be processed via our customer service team. Please follow the steps below to apply:
Order Cancellation & After-Sales Process
Step 1: Member Login
- Click the button below to go to the login page.
- Enter your account and password to log in.
Step 2: Access Your Orders
- After logging in, go to the "Orders" page.
- Locate the specific order you wish to cancel or require after-sales service for, and click to view order details.
Step 3: Submit Your Request
- In the "Message Area" of that order, contact our customer service team.
- State your request clearly (e.g., "Cancel this order", "Product after-sales issue", etc.).
Important Notes
- Shipped Orders: Once an order has entered the shipping process, it cannot be canceled. In this case, please follow the return/refund process (excluding international orders).
- Refunds: Refunds will be issued via your original payment method. The actual processing time depends on your bank or payment provider.
- Customer Support: For any questions, please contact our support team. We will do our best to assist you.
